Junior Voice Engineer will be part of the Support Team and the responsibilities includes but not
limited to:

• Supporting several products – Voice, SMS, FoIP for a unified communications provider, handling Tier1 tickets and issues.
• Initial interconnection with new Carriers.
• Routing update on Soft Switch.
• Monitoring and analyzing of day-to-day call traffic.
• Handling incoming and outgoing trouble tickets and ensuring they are within SLAs.
• Handling internal service requests from different Departments about products.
• Coordinating with Account Managers to assist them on their account’s issues.
• Joint testing thru msn/phone call with other company NOCs.
• Carrier testing for new offered routes.
• Other tasks assigned by Management/Client related to the position.

• Degree/Diploma on Electronics Engineering, Computer/Telecommunication or other related course.
• Practical or theoretical knowledge on VOIP and other related technologies.
• A self –starter, having strong analytical skills with ability to manage multiple tasks.
• Can adapt to changing Technology easily.
• Fluent in written and Spoken English.
• Positive interpersonal skills, ability to work in teams or individually with a positive work attitude.
• Fast learner and should have good decision making
• Knowledge on Computer/Telecom hardware would be an advantage.
• Fresh Graduates willing to take up this challenging position would be welcome.
• Willing to work in Shifting Schedule and at Ortigas Center Pasig.
• This position is on a temporarily work from home set-up.