Position: IT Service Delivery Manager

Requirements:

• 3 years in an IT Manager or IT Service Delivery Role
• 2 years of ITIL Experience
• Blockchain Experience is a plus

Salary: UP to 80K

Location: Makati

Work Set Up: Temporary Work from Home

Need: ASAP

Responsibilities

• Interacting with the customer and business team, understanding the SLAs and coordinating the first level support to support and maintain our business services/products and the infrastructures (main responsibility).
• Enabling value for customers through services.
• Leading client engagement and having the responsibility to ensure that the client receives services to their agreed deliverable’s and to the required standard of quality, within specified SLA’s.
• Being in charge of overseeing incidents and requests by making sure the quality of service delivered is as high as possible with high performance and accurate reporting.
• Implementing global service delivery processes making sure systems and methodologies are up to date.
• Completing monthly, quarterly and annual service review.
• Being involved for conducting assessments to ensure software and hardware components are up-to date and liaising with technical staff to maintain utility upgrades.
• Being responsible for the operation, maintenance, and repair of information technology systems. Maintaining proper records of technical and procedural operations.

Skills and Experience

• You have 3-5 years of experience as an IT Service Delivery manager role
• You bring solid IT knowledge with hands-on attitude
• Good understanding of Service Management principals – ITIL etc.
• You have good composure, and can work under pressure
• You know how to manage a budget and you have a great ability to prioritize
• You are a good communicator with good relationship skills, ability to drive change, stakeholder management
• Blockchain experience a plus.