KEY ROLES AND RESPONSIBILITIES

• Responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support
• Inbound/Outbound calling, negotiating payment arrangements, problem solving, and being able to multitask
• Always adhere to regulatory requirements and follow policies and procedures in line with the Client’s policy
• Regular reconciliation of account to identify account issues to resolve client concerns
• Ensure all phone calls/emails are actioned in a timely manner
• Accountable for portfolio management
• Resolve customer issues by telephone and provide excellent customer service
• Adhere to internal policies and procedures
• Provide ad-hoc reporting when requested by management

SELECTION CRITERIA

To be successful in this role, you will need to have a firm but customer-oriented approach and the ability to operate at a fast pace and ever-changing environment.

You will also be required to have:

• Proven experience in financial services/credit/collections/operations sales, ideally B2B
• Strong attention to detail with an ability to work to strict deadlines and collection targets
• Ability to manage stakeholders’ expectations
• Graduate of Finance, Commerce or Business-related disciple preferred
• Trustworthy, honest and levelheaded
• Willing to work onsite from five (5) times a week and may be required to work rotating shifts
• Saturdays and Sundays will be observed as general time off but when business is in need of additional service, manpower can and will be required.
• Willing to be trained and adopt to client’s business procedures
• With good communication skills enough to convey communication internally and with business partners. 
• Willing to work onsite in Ortigas Center Pasig City