JOB DESCRIPTION
- Field service support for Esco products.
- Handle all breakdown calls in an earliest response time.
- Ensure high level of customer satisfaction and effectively manage customer expectations.
- Prepares monthly reports to present the over-all performance of the service and technical application management.
- Monitors repairs and maintenance activities through the Service Engineers to ensure operational efficiency and to target required hours for machine repair.
- Responsible on decisions when to instigate the escalation process in order to resolve a customer concern/issue.
- Publish and maintain all service documentation in a Service Binder for distribution to field service organizations.
- Maintain online service documentation on the Esco distributor intranet.
- Perform troubleshooting, commissioning, certification of units promoted.
- Provides effective teamwork building strong relationship with customer contacts.
- Carry out hands-on training for field service organizations internationally > 20% travel.
JOB QUALIFICATION
- Diploma/Degree in Engineering.
- Hands on field experience with electro-mechanical equipment repair and troubleshooting is an advantage but not a requirement.
- Experience with laboratory equipment will be an advantage.
- Good command of spoken and written English.
- Good analytical and problem solving skills.
- Willing to travel.
OTHER JOB REQUIREMENTS
Education
Post Graduate Diploma / Master's Degree
Field of study
Others
Specialization
Other Engineering
WORK LOCATION
SingaporeCOMPANY PREVIEW
Average application processing time
Dress Code
Language
Less than 1 week
Dress Code
Semi-formal
Language
English
Industry
Telephone No.
Mobile No.
Company Size
Manufacturing
Telephone No.
+63 9999909044
Mobile No.
+63 9999909044
Company Size
10000 employees
Benefits
Working Hours
Sunday
Closed
Monday
08:00 AM-05:00 PM
Tuesday
08:00 AM-05:00 PM
Wednesday
08:00 AM-05:00 PM
Thursday
08:00 AM-05:00 PM
Friday
08:00 AM-05:00 PM
Saturday
Closed
COMPANY OVERVIEW
Headquartered in Singapore with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives.
WHY JOIN US?
One of Esco's company values is "commitment". In Esco, commitment means focusing on the customers' needs, being responsible and accountable for actions taken, and having the initiative to go the extra mile. Esco's commitment to excellence does not solely reflect on the quality of our products and services but is also expressed in our Corporate Social Responsibility (CSR). CSR activities include conducting trainings and seminars for disributors and end-users, providing support to organizations and institutes with events or projects, developing and manufacturing environment-friendly products, and many others.
Esco aims to establish and strengthen its Corporate Social Responsibility as part of its commitment to serve its customers and the community, as well as to preserve the environment.Visit www.escolifesciences.com for more information.