This role receives a job from the client via phone and email, assesses the request, prioritize the request, creates a “Job” in the ERP System and strong knowledge in ACTIVE DIRECTORY, and assigns the Job to the Consultant. This role tracks all incoming jobs and has to be highly organized.

JOB DUTIES

• Tracks the progress of each and every job in the system, completely from beginning to end.

Knowledge about the Job, skills need to tackle the task, idea of how much effort the Job should require, and keep track of the Job after it has been allocated to a consultant

• Helpdesk Support

Record in ERP and triage all jobs coming in via phone and email, classify Jobs using Ranking System, assign the Job as per ERP Assignment, communicate with the client as to the progress of the Job and handle simple job such as password changes/access issues.

• General Task

Reviewing mailbox and assigning relevant Jobs, reviewing security mailbox to ensure any vulnerability notifications are being actioned appropriately, and reviewing all backup reports. Create Jobs for any backups which have failed. If successive daily failures persist, prioritize the Job higher.

The client is an AU-based professional IT services firm that offers services such as network support, Websites/Hosting, Systems Integration, Security Audits/Ransomware, Business Tech Support, and Managed Services with ever-continuing expertise and product development in cyber-security field.

WORKING SCHEDULE : MON TO FRI | 8:30AM TO 5:30PM

WORK ON-SITE ONLY | PHILEXCEL ANNEX CLARK PAMPANGA PH

Job Types: Full-time, Permanent

Salary: Php25,000.00 - Php35,000.00 per month

Benefits:

• Company events
• Free parking
• On-site parking
• Paid training
• Unlimited free coffee

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• 8:30am to 5:30pm

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (Required)