JOB DESCRIPTION
THE ROLE
The primary function of the Project Coordinator is to complete project-related tasks that have been assigned to them. The Project Coordinator will execute tasks that have been assigned to them either via the PM tool or verbally by a manager. Tasks include but are not limited to activities that involve ordering lifts, dispatching technicians, ordering materials, closing out deliverables, working with on-site technicians, and other key project-related tasks. The expectation is that all tasks are completed accurately and on time.
JOB QUALIFICATION
ESSENTIAL FUNCTIONS
> Maintain a general understanding of and ability to explain the scope of work for each
project and/or dispatch assignment
> Coordinate field technicians for customer requests within budget, skillset, and customer
scheduling
> Create work orders, negotiate rates, dispatch technicians. Modify trips as needed to fit the
trip scope of work
> Confirm scheduled appointments with customers and vendors
> Order lifts from CPT supplier to perform the duties requested at the customer site
> Ensure all required equipment is on-site for the technician
> Answer calls from field technicians to log in, explain the scope of work for each project, and
log techs out from the site
> Monitor and update missed arrivals
> Communicate updates and/or issues on-site to customers in real-time
> Address and respond to customer alerts, and serve as the first point of contact for
escalation of customer issues/questions
> Review and resolve disputes in a timely manner and identify and escalate situations
following CPT procedures
> Communicate with internal and external parties; Respond to emails within 30 minutes
> Filter phone calls to the correct department or team member throughout CPT
> Stay current with company systems, information, changes, and updates; research
questions using available resources
QUALIFICATIONS
> A Bachelor’s degree in the related field
> Experience in a multi-client environment
> Proficient computer skills: Microsoft platform preferred - Outlook/Word/Excel/Teams
> Analytical skills with particular attention to detail
> Aptitude in data management, analytics, reporting preparation
> Ability to function in an autonomous environment—independent worker, self-directed
> Excellent English communication, both written and verbal
> Possesses negotiation skills and is a team player
OTHER JOB REQUIREMENTS
WORK LOCATION
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Telephone No.
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COMPANY OVERVIEW
Join a company with values you can be proud of and a place where you can grow, be supported and reach your goals. Living our values every day is the reason people love working at DOXA - and it's all about Trust, Transparency, Inclusion, Excellence and Results. Together we can build culture of bayanihan with an eye toward lifting up our global community.
We care about you, your family, your community, and your wellbeing. The culture we provide as well as our competitive benefits are an investment in you as we strive to make an impact together.
Competitive PayWe are not a low-cost BPO because we believe in paying you what you are worth.
Premium BenefitsWe offer exceptional benefits to ensure you and your family have the coverage you need – from health plans and paid time off to daily meal subsidies. We treat your family as an extension of ours.
Flexible WFH OptionsWe give you the option to work from home or in the office. This gives the flexibility you need and allows you to spend what would be commuting time with your family and working towards your personal growth.
Culture Of ExcellenceWe have high expectations. Working with like-minded, driven people gives you the opportunity to learn from them, share knowledge, and lead alongside the best of the best.
Professional DevelopmentWe connect you with clients who share your same values and finding a role that encourages your strengths, you have the opportunity to realize your full potential and continue to grow.
Get to know us more. Please visit our website: www.doxa7.com