Position Title: APAC Collections Supervisor
Set-up: WORK ON-SITE in BGC, Tagui City
About the role:
As an AR Collections Supervisor, you will be responsible for ensuring clients are receiving their bills and remitting payments in accordance with specified terms. You will interact with APAC (Asia Pacific) clients as needed and work to continuously improve our collections process. As the leader of the team, you will be required to manage the collections portfolio, prioritize debt issues as well as escalate issues as needed. You will also be responsible for the month end reporting tasks as well as providing regular updates to the service delivery lead as well as the business.
About you:
• 2 years experience working in collections with competent communication skills
• At least 3 years experience in a supervisory role
• Experience in a shared services/internal service delivery role desirable
• Professional Services (e.g. consulting, auditing, project-based) industry experience
• Skilled in customer service interactions/ability to communicate with professional image/customer-focused mindset through various channels (e.g. phone, e-mail, etc.)
• Understanding of accounting processes
• Being adaptable to learn new processes, concepts, and skills
• Ability to interpret and analyze financial data
• Ability to pay attention to detail
• Ability to resolve exceptions and disputes
• Ability to work well under pressure and meet deadlines
• Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills
• Ability to multi-task
• Ability to work in a team as well as independently
• Ability to be flexible with position duties and scope of work
• Strong knowledge of MS Excel
• Proficiency in MS Word, Access, and Powerpoint
• Associates degree in Accounting, Finance or related field
The firm was established to be able to cater the needs of the companies in their HR and business process needs. Training and Talent Acquisition are the core competencies of the company and the services being offered focuses on assisting active clients through fast and efficient hiring process. We handle staffing and executive search requirements across all levels and functions. This enables us to provide the right talent for the right job.
We are hailed as the most friendliest consulting team in the region.