JOB DESCRIPTION
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
JOB QUALIFICATION
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Others
Specialization
Customer Service