Team Leader
Team Leader
JOB DESCRIPTION
BASIC FUNCTIONS:
Responsible for supervising, coaching, and monitoring team members will ensure team members' target that is in line with the clients' required target will be achieved.
PRIMARY RESPONSIBILITIES:
Prepares reports and maintains records of work accomplishments and administrative information, as required, and coordinates the preparation, presentation, and communication of work-related information to Senior Team Leader. Reports to the Senior Team Leader periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes Ensure team will achieve agreed Service Level, target average call handling time, target calls, transactions, Call Quality Score.Coach, facilitates, solve work problems, and participate in the work of the team
Motivates direct reports Makes sure direct reports meet the set targets for the programHandles first level escalations, staffing, and performance management
Ensures transaction monitoring and KRA’s of the workgroup are met Ensure that team are highly motivated towards work always Performs other functions related, analogous, and pertinent to the preceding enumeration as may be assigned by superiors from time to timeJOB QUALIFICATION
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Graduate of any 4-year course for NON-MED-ACCOUNTGraduate of any medical allied course (BS-Psychology, nursing, rad tech, nutrition and dietetics, MedTech, Bs- Bio, PT and etc.)( MEDICAL ACCOUNT) Proven work experience as a team leader in the BPO industry or equivalent. With excellent communication and Leadership Skills. Must possess organizational, time- management, and decision-making skills.
Preferably within Cebu City or nearby areas.OTHER JOB REQUIREMENTS
Education
Field of study
Medical Science
Specialization
Others
WORK LOCATION
Cebu Metro, Cebu Mandaue, CEBU PROVINCECOMPANY PREVIEW
Average application processing time
Dress Code
Language
Less than 1 week
Dress Code
Casual
Language
English
Industry
Telephone No.
Mobile No.
Company Size
BPO / Call Centers
Telephone No.
+63 500
Mobile No.
+63 9178138155
Company Size
600 employees
Benefits
Working Hours
Sunday
Closed
Monday
8:00 am-5:00 am
Tuesday
8:00 am-5:00 pm
Wednesday
8:00 am-5:00 pm
Thursday
8:00 am-5:00 pm
Friday
8:00 am-5:00 pm
Saturday
8:00 am-5:00 pm
COMPANY OVERVIEW
Outsource Network Contact Center and Back
Office Services Inc, known as ONET Philippines,
has been in the outsourcing industry since 2011.
From 50 employees, to the current 600 strong
workforce, ONET has expanded its operations by
transforming our service offering landscape, from
an IT-enabled BPO company to a Data Science
based organization driving customer-centric
engagements and high value services across (4)
strategic locations in the country today.