This role is part of the Product Support team within Benefits Outsourcing's Product & Technology group. The Azure Systems Engineer will be part of the team that is working in partnership with our Infrastructure team on client implementations.

Our technology solutions incorporate business requirements while aligning to global standards where required (e.g. data security). In addition to your technical contributions, you will have ample opportunities to shape technology-related policies and processes that will improve upon our current practices as we continue to grow.

With us you will:

• Contribute to continuous improvements around the automation and the tools that provision, configure, deploy, and monitor application components and services

• Fulfill implementation and support requests received through JIRA Service Desk

• Continuously learn and understand our product line(s) and features and the tools needed to support these

• Ensure regulatory compliance through all aspects of work.

• Triage and resolve production issues

• Learn and grow with the team through ongoing maturation of continuous integration and continuous delivery practices

• Have ample opportunities for technical and professional development and growth

• Be an integral part of ensuring the operational stability and performance of applications and services, including participation in on-call rotation

• BS / BA degree or relevant experience

• 3 – 5 years of current experience in a technical support role supporting mission critical Microsoft servers and services, including Azure.

• Familiar with Azure Pipelines

• Log Analytics skills

• Understanding of ARM templates

• Working with IaaS and PaaS

• 1 – 3 years of recent experience supporting .NET web-based applications.

• Strong analytical and problem-solving skills

• Ability to both work independently as well as within a team environment to generate practical results and recommendations

• Experience working in cross-functional virtual teams

• Experience working with Microsoft SQL Server queries and database administration

• Flexible, coachable, self-driven, and passionate about learning (we move fast!)

Additional Desirable Skills:

• C# development experience is desirable

• Hands-on experience utilizing application performance monitoring tools to identify and triage performance issues (New Relic, AppDynamics, Azure Application Insights, etc.) is desirable

• 2 – 3 years of demonstrable experience developing and executing automated tasks with Windows PowerShell

• Experience with Microsoft build and deployment tooling (Team Foundation Server/Azure DevOps) is desirable