Customer Care Collections Sr. Representative - Healthcare Account - No BPO Experience Needed!

Full-time Work Set Up:
1 - 2 Years of Experienced Quezon City

Customer Care Collections Sr. Representative - Healthcare Account - No BPO Experience Needed!

Full-time

JOB DESCRIPTION

NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan.  We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.

This team is currently seeking a “Customer Care Collections Senior Representative” to join our team in Quezon City. 

In these roles, you will be responsible for:

  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
  • Analyzing medical insurance claims for quality assurance
  • Resolving moderately routine questions following pre-established guidelines
  • Performing routine research on customer inquiries.
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

 

JOB QUALIFICATION

Requirements for this role include:

  • Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM.
  • High school diploma
  • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
  • 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

OTHER JOB REQUIREMENTS

Education
High School Diploma
Field of study
Others
Specialization
Customer Service

WORK LOCATION

Quezon City

COMPANY PREVIEW

Average application processing time
Less than 1 week


Dress Code
Casual

Language
English
Industry
BPO / Call Centers

Telephone No.
+63 9989613038

Mobile No.
+63 0000000

Company Size
1000 employees

Benefits

Working Hours
Sunday
Closed
Monday
8:00 pm-8:00 am
Tuesday
8:00 pm-8:00 am
Wednesday
8:00 pm-8:00 am
Thursday
8:00 pm-8:00 am
Friday
8:00 pm-8:00 am
Saturday
Closed

COMPANY OVERVIEW

About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions, and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.
NTT DATA, Inc. (together with its subsidiaries, the “Company”) is an equal opportunity employer and makes employment decisions based on merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with application laws ensuring equal employee opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

WHY JOIN US?

As a global IT innovator, we are looking for talented individuals  to join our team – from recent college grads to industry veterans. Whether you are looking for a full-time, part-time, consulting, or contract position, we have a host of opportunities for you to explore. 

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