Customer Service and Administrative Specialist
Customer Service and Administrative Specialist
JOB DESCRIPTION
THE ROLE
As a Customer Service and Administrative Specialist, you are expected to assist customers with all queries through phone and emails. You are also to manage data and track purchases for shipment.
JOB QUALIFICATION
ESSENTIAL FUNCTIONS
> Answer phone queries
> Manage customers’ queries through email, phone, and live chat
> Manage and keep current ticket listings up to date
> Track and confirm orders and cancellations
> Check each order for accuracy
> Check each event listing for accuracy
> Research potential fraudulent orders
> Manage data and inventory
> Manage FedEx and electronic shipping
> Track, confirm, process, and ship orders
> Compile and submit chargeback disputes
> Assist with business development projects and ideas
QUALIFICATIONS
> A Bachelor’s degree in the related field
> Must be able to type 50+ WPM, familiar with keyboard shortcuts
> Experience in a multi-client environment
> Strong computer aptitude, which includes expertise with Microsoft 365 applications
> Strong organization, oral and written communication skills
> Analytical skills with particular attention to detail
> Aptitude in data management, analytics, reporting preparation
> Ability to function in an autonomous environment—independent worker, self-directed
OTHER JOB REQUIREMENTS
WORK LOCATION
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Dress Code
Language
Telephone No.
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COMPANY OVERVIEW
Join a company with values you can be proud of and a place where you can grow, be supported and reach your goals. Living our values every day is the reason people love working at DOXA - and it's all about Trust, Transparency, Inclusion, Excellence and Results. Together we can build culture of bayanihan with an eye toward lifting up our global community.
We care about you, your family, your community, and your wellbeing. The culture we provide as well as our competitive benefits are an investment in you as we strive to make an impact together.
Competitive PayWe are not a low-cost BPO because we believe in paying you what you are worth.
Premium BenefitsWe offer exceptional benefits to ensure you and your family have the coverage you need – from health plans and paid time off to daily meal subsidies. We treat your family as an extension of ours.
Flexible WFH OptionsWe give you the option to work from home or in the office. This gives the flexibility you need and allows you to spend what would be commuting time with your family and working towards your personal growth.
Culture Of ExcellenceWe have high expectations. Working with like-minded, driven people gives you the opportunity to learn from them, share knowledge, and lead alongside the best of the best.
Professional DevelopmentWe connect you with clients who share your same values and finding a role that encourages your strengths, you have the opportunity to realize your full potential and continue to grow.
Get to know us more. Please visit our website: www.doxa7.com