Our Villa Manager will be responsible for the overall operation and guest experience in each of our six private villas. This includes every aspect of the villa function from guests’ transportation needs, to overseeing all the staff and villa maintenance while gracefully interacting with our guests, and making sure they have everything they would need.

Responsibilities

We expect an attitude where “everything is under control”. You will be expected to fulfil the following responsibilities:

• Overall guest management - check-ins, check-outs, tour bookings (if necessary), complaints, etc.
• Develop and maintain a close relationship with guests, ensuring they are informed of all local events and updated on any relevant information that may help enhance their stay.
• Take responsibility and ownership of the villas – this includes cleanliness and maintenance (making sure all the villas are in 100% perfect condition).
• Ensure that all our guests benefit from the highest possible level of SEAClub service from all aspects of their holiday
• Act as an ambassador of SEAClub villas
• Coordinate a 24/7 security staff
• Manage staff payroll
• Manage Social Media channels
• Manage all bookings channels
• Deal with guests’ problems quickly, effectively, and efficiently
• Full concierge service by helping & advising guests with making reservations for activities, attractions & recommended restaurants
• Maintain and develop good relations with all existing or new suppliers, contractors, and villa owners
• Help plan the smooth transfer of guests to and from the airport
• Purchase and manage required stock, including all goods, beverages & cleaning products
• Weekly, monthly, and yearly reporting

Perks:

• Quarterly and annual incentives
• Accommodation 
• Fun envrironment

• 4 years of experience in hospitality or specifically in villa/hotel management
• Has a degree in Business Management, Hotel & Restaurant Management or any related degrees
• Computer literate
• Must own her own motorbike and laptop
• Excellent management, operations, and administrative skills
• Quick and creative problem solver with ideas on how to fix issues
• Good spoken and written English
• Must love hospitality as a career
• Able to work with the local community
• Willing to work extra hours when needed
• Applicants must be Filipino
• Excellent numeric, administrative and organizational skills
• Have an outstanding eye for detail
• Ability to work independently or in a team
• Excellent guest relations and interpersonal skills
• Organized, highly flexible, and proactive
• Disciplined and honest
• Professional and can-do attitude
• Excellent time keeping and reliability
• Ability to remain calm, patient, diplomatic, and careful under pressure