CUSTOMER SERVICE REPRESENTATIVE

Full-time Work Set Up:
Company selected to be on a Private Profile. | Industry: Others
2 - 3 Years of Experienced Rizal

CUSTOMER SERVICE REPRESENTATIVE

Full-time
Company selected to be on a Private Profile. | Industry: Others

JOB DESCRIPTION

Duties/Responsibilities:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

JOB QUALIFICATION

Required Skills/Abilities: 

  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

 

Education and Experience:

  • High school/SHS diploma/College undergrad
  • Proven customer support experience or experience as a Client Service Representative

OTHER JOB REQUIREMENTS

Education
High School Diploma
Field of study
Others
Specialization
Customer Service

Top Specialization