IT Support Level II
IT Support Level II
JOB DESCRIPTION
Full Job Description
Be a part of our fast-growing culture that encourages innovation, career progression, professional development, and an advantage of being a Microsoft, Cisco, VMWare, Veeam, HP, Autodesk partner.
JOB DUTIES
- Support clients in a fast-paced Managed Services environment
- Understand and use ITIL and Service Management principles
- Use MSP automation tools set such as Autotask or ConnectWise
- Deliver the following technologies and solution or similar: Microsoft Technologies, Server Technologies, Storage Technologies, Backup & IDR Solutions, Virtualisation Solutions, Networking, and/or Public Cloud
- Work with Design and Construction software such as Autodesk, Bluebeam or Enscape
Schedule : AU Shift 6AM to 3PM
Job Types: Full-time, Permanent
Salary: Php20,000.00 - Php30,000.00 per month
Benefits:
- On-site parking
- Paid training
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (Required)
JOB QUALIFICATION
SKILLS & QUALIFICATIONS
- 3 years’ experience in similar client facing role
- Knowledge in ITIL and Service Management principles
- Knowledge, experience, and/or relevant certification in the following:
- Microsoft technology such as Office 365, Microsoft AD, Exchange & Windows Server
- Server technologies such as HPE, Dell, IBM
- Storage technologies such as HPE*
- Backup & DR solutions such as Veeam and Datto*
- Virtualisation solutions such as VMware and HyperV*
- Networking such as Cisco, Meraki and Sophos Firewalls*
- Public Cloud such as Microsoft Azure or AWS*
- Excellent written, verbal and interpersonal communication skills
- Having a solutions-focused approach to how you go about your work
- Proven troubleshooting skills and polite phone manner
- Resourcefulness, flexibility, sense of urgency, and a positive can-do attitude
- Maintain composure, remaining calm and focused under pressure
- Strong knowledge in servers
- Knowledgeable in configuring routers, managing switches, network monitoring & security, and manage web hosting and emails.
- Configure server, VoIP Server for IP phone etc..
- Willing to work on-site
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Computer Science/Information Technology
Specialization
IT - Network/Sys/DB Admin
ITIL and Service Management principles, Office 365, Microsoft AD, Exchange & Wi, HPE, Dell, IBM, Microsoft Azure or AWS, configuring routers, managing switches, manage web hosting and emails., Configure server, VoIP Server for IP ph
WORK LOCATION
Angeles Pampanga, Clark Freeport ZoneCOMPANY PREVIEW
Average application processing time
Dress Code
Language
More than 1 week
Dress Code
Any
Language
English
Industry
Telephone No.
Mobile No.
BPO / Call Center
Telephone No.
+63 9209620881
Mobile No.
+63 9209620881
Benefits
Working Hours
Sunday
Closed
Monday
08:00 AM-06:00 PM
Tuesday
08:00 AM-06:00 PM
Wednesday
08:00 AM-06:00 PM
Thursday
08:00 AM-06:00 PM
Friday
08:00 AM-06:00 PM
Saturday
Closed
COMPANY OVERVIEW
We have a vision for our employees to gain long term employment opportunities with us. We are passionate about building a positive, inclusive and respectful workplace for all. We want our staff and clients to work in an environment where there is open communication, trust and respect amongst one another. We are vigilant in partnering with clients who will treat their staff with kindness and make them feel like they are a part of their company, regardless of them being offshore.
WHY JOIN US?
We pride ourselves on finding creative and one-of-a-kind individuals who are out of the box thinkers and problem-solvers.