Client Success Manager (Remote)
Client Success Manager (Remote)
JOB DESCRIPTION
BUNCH is a service company working for the international high-growth tech startup companies that will become the unicorns of the next 5-10 years. Our current clients are based in the US, Western Europe, and China. The founding team comes straight from the tech startups space, enabling BUNCH to detect untapped needs of industries like AI, e-Commerce, SaaS, Fintech, Adtech, and others. We grew from 0 to 160 FTEs in 4 years and are planning to reach 400+ headcounts by the end of 2022.
We utilize lean, agile, counter-bureaucratic processes to build an organization with minimal hierarchy and high specialization. Our two company pillars are (i) Deliver high flexible, superior value services for high growth tech companies and (ii) Create the most attractive workplace to attract the best talent by offering solid and fast career growth. We built a bold culture based on a flat structure, merit, exposure to new technologies, and acceptance of diversity.
Job Overview:
- Execute client retention strategy and tactics, including:
- Onboarding, Account Planning, & Journey Mapping
- Business Reviews
- Health Score Tracking i.e. Service Usage & Adoption, Risk & Churn Analysis
- Up-selling and cross-selling
- Partner with internal stakeholders in conceptualizing and implementing delivery solutions to satisfy client requirements
- Build client portal and other digital products from the ground up
- Manage one or two key strategic campaigns from a Service Delivery perspective
- Collaborate with Service Delivery to iterate KPIs, SLAs, and processes to ensure alignment with broader client goals
Opportunity
- Design your own career in the emerging services economy
- Take a major role in the top management of the organization and grow with it
- Position of high trust and high reward, working closely with founding team and clients
- 100% Remote work
JOB QUALIFICATION
- 5+ years experience in client delivery in Consulting, BPO or related industries
- Strong customer POV and lateral leadership competencies
- Superior business acumen and analytical skills
- Design thinking - ability to continuously break and design processes
- Hands-on mentality, readiness to start big things small
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COMPANY OVERVIEW
Why choose BUNCH?
We are not a traditional company. BUNCH is a modern outsourcing house specialized in supporting high-growth tech companies around the world. We support them with a secret team of experts, helping them not just by providing their manpower needs but also scaling their start-up business by offering our expertise in continuously building technology companies around the globe.
We broke the traditional “ladder type tradition” by using a flat structure organization. In BUNCH, there are no supervisors, no bosses, no micro-management, no company politics, and power tripping.
WHY JOIN US?
We offer a high-growth career path related to emerging technologies such as blockchain, cryptocurrency, Artificial Intelligence (AI), eCommerce, and SaaS.
We’ll cover your technical skills, teamwork, task focus, productivity and dependability. Areas for development will be discussed and together, appropriate plans for focus will be determined. We know that everyone learns differently, so your individual goals are established just for you. Clear direction and guidance will help you advance to the next level!