URGENT HIRING!!
Training and Marketing Professionals Inc. (TMPI) is in need of Pet Parent Partner - Mars Wrigley's Pet Nutrition Brand in Philippines (Work from home setup until further notice)

- Multinational Firm
- With competitive starting salary
- Good working environment
- Work-life balance
- With strong career development programs

Role Summary:
The Pet Parent Partner is part of a team of frontline experts for Traditional Channels plays a crucial role in providing exceptional care and a positive experience to pet parents. To help reduce pain points and provide expert advice for Pet Parents, our Partners will need to be inquisitive, great listeners, take ownership, and recommend solutions that will help the Pet Parent take better care of their furry family members

JOB SUMMARY - MAIN AREA’S OF RESPONSIBILITY / ACCOUNTABILITIES:
• Be the first point of contact for all Pet Parent interactions via phone, email, webform, social media and live chat communication channels for Indonesia/Philippines.
• Manage Pet Parent questions and concerns about Mars' products or actions
• Resolves pet parents' issues on the first call contact and build a connection with them to suggest products or services that will help take better care of their pet
• Respond to positive and negative contacts and act with sense of urgency to mitigate risk to the business through the holistic management of critical cases
• Take ownership for issue resolution, escalating to our Pet Health Specialist when needed
• Identify opportunities to surprise, delight and go above and beyond for pet parents
• Capture all relevant pet parent information
• Use pet parent data to provide personalized recommendations and advice
• Use pet parent data to decide on next best action to provide swift resolution
• Take ownership for high-touch issues and escalate if required
• Capture pet parents’ marketing consent
• Encourage cross-sell within pet nutrition & eco system through product samples, introductory offers, wellness visits, etc.,
• Proactively seek pet parent feedback post interaction on Mars products & services
• Offer call-backs to pet parents to update them on issues / resolutions

Context and Scope:
• Actively managing reputation and optimizing brand wellness across digital and social channels
• Ensuring corporate and brand knowledge integrity including position statements, product information, packaging information, and brand campaign information acting as a CA team resource for knowledge management.
• Works with the PPP Team Lead to identify early indicators of potential areas of concern and opportunities.

QUALIFICATIONS:
• Bachelor's degree in Public Relations, Marketing/Business, Science/ Technology, or Animal Science or equivalent
• Experience with problem solving and critical thinking skills.
• Proven organizational skills.
• Positive, service-oriented attitude.
• Minimum 1 year of experience in related work (customer service, technical services, consumer care relations, etc. Fresh graduates are encouraged to apply)
• Experience in customer service or consumer care preferred
• Fluent in English and Bahasa Indonesia/Tagalog (must be residing in Metro Manila)

APPLY NOW!
You may send your updated CV/Resume with photo to c.a.r.e.e.r.s..t.m.p.i.c.o.m.p.h | R.n.a.r.o.n..t.m.p.i.c.o.m.p.h or contact 0.9.1.7.5.4.0.3.3.4.7.