Customer Service Representative (Quezon City)

Full-time Work Set Up:
1 - 2 Years of Experienced Quezon City

Customer Service Representative (Quezon City)

Full-time

JOB DESCRIPTION

Job Description:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

JOB QUALIFICATION

Qualifications:

  • Candidate must possess a Diploma or Bachelor's Degree
  • Able to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

OTHER JOB REQUIREMENTS

Education
Bachelor's/College Degree
Field of study
Computer Science/Information Technology
Specialization
Customer Service

WORK LOCATION

Quezon City

COMPANY PREVIEW

Average application processing time
Less than 3 weeks


Dress Code
Any

Language
English
Industry
Others

Telephone No.
+63 9996817404

Mobile No.
+63 9996817404

Company Size
150 employees

Benefits

Working Hours
Sunday
Closed
Monday
8:00 am-5:00 am
Tuesday
8:00 am-5:00 am
Wednesday
8:00 am-5:00 am
Thursday
8:00 am-5:00 am
Friday
8:00 am-5:00 am
Saturday
Closed

COMPANY OVERVIEW

Established in March 8, 2001, STRATNET is driven by a team of highly dedicated Information Technology professionals, whose expertise was acquired through rigid trainings and years of corporate experience and exposure. ?

We were brought together by our common desire and commitment to customer service, offering the best solutions possible and providing quality and first-rate services for our customers and shareholders.

WHY JOIN US?

Top Specialization