Customer Service Representative
Customer Service Representative
JOB DESCRIPTION
- Professionally handle incoming customers' inquiries (via phone, chat & email).
- Performs 50% voice and 50% non-voice tasks.
- Thoroughly and efficiently gather required customer information
- Research remittance information and updated the status of the transaction.
- Review documents shared by customers to match with Internal information.
- Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.
- Meet and exceed company and individual performance metrics.
- Be a reliable and agile resource for customer service.
JOB QUALIFICATION
- Preferably with 6 months to 1-year of customer experience in a financial technology account. (BUT NOT NEEDED)
- Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus.
- Multi-channel and omnichannel experience is also an advantage (voice and nonvoice experience).
- Requires to work on-site
- Completed Senior High School or its equivalent (2nd-year college).
- A college degree preferred but not required.
- Legal age of employment; at least 18 years of age
OTHER JOB REQUIREMENTS
Education
High School Diploma
Field of study
Others
Specialization
Customer Service
COMPANY PREVIEW
Average application processing time
Dress Code
Language
Less than 1 week
Dress Code
Any
Language
English
Industry
Telephone No.
Mobile No.
Company Size
BPO / Call Centers
Telephone No.
+63 9778230722
Mobile No.
+63 9779230722
Company Size
5000 employees
Benefits
Working Hours
Sunday
1:00 am-1:00 am
Monday
1:00 am-1:00 am
Tuesday
1:00 am-1:00 am
Wednesday
1:00 am-1:00 am
Thursday
1:00 am-1:00 am
Friday
1:00 am-1:00 am
Saturday
1:00 am-1:00 am
COMPANY OVERVIEW
At FPS, we put our people first, because your success is our success. Our mission is simple: create a culture in which our employees thrive because we believe that happy, motivated teams achieve groundbreaking results.
WHY JOIN US?
At FPS, we put our people first, because your success is our success. Our mission is simple: create a culture in which our employees thrive because we believe that happy, motivated teams achieve groundbreaking results.