People Management :

• Lead by example and demonstrates the importance of treating every team member, cashiers and customers with respect
• Assist the Store Manager in recruitment and retention strategies
• React immediately to issues requiring attention during the shift
• Provide ongoing, specific direction to team members and cashiers
• Encourage an exciting and fun work environment while motivating team members and cashiers to meet goals
• Train, orient and monitor new Team Members and Cashiers
• Report to Store Supervisor or Brand Operations Manager on team member performance (positive or negative)
• Assist in ensuring optimal team member and cashier coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Hospitality Management:

• Lead by example to demonstrate that the guest is top priority and reinforce positive hospitality behaviors with team members and cashier
• Respond to guest in a friendly manner while maintaining an appropriate sense of urgency
• Respond to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
• Assist in the running of company-wide incentive programs

Operations Management:

• Display knowledge of and works in compliance with applicable legislation
• Comply with and enforces all Koomi operating standards
• Ensure that all product and packaging is properly merchandised and stocked
• Responsible for shift cash procedures
• Maintain operational efficiency
• Supervise team members and cashiers to ensure primary and secondary duties are completed
• Ensure all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
• keep current on all new information
• Assist the Store Manager in driving sales and transactions during their shift
• Complete all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
• Escalate to management any issues, incidents and or problems

Health & Safety:

• Work in compliance with the occupational health and safety legislation
• Know, understand and follow safe work practices and procedures
• Make sure that Store personnel use or wear personal protective equipment or clothing as required
• Report all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Store Manager or Brand Operations Manager
• Ensure health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents