JOB DESCRIPTION
Hotel Front Desk Clerks, or Hotel Receptionists, are responsible for providing all of a hotel’s guests with an accommodating experience by coordinating amenities and responding to customer needs. Their duties include greeting people as they enter the lobby, fielding calls from guests and helping visitors check into their rooms.
JOB QUALIFICATION
- Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Associates. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings.
- Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Hotel clerks will use active listening skills to understand the individual needs of each customer. They will also use nonverbal skills to identify a guest’s satisfaction or dissatisfaction with their stay.
- Customer service: Customer service skills are a requirement as a Hotel Front Desk Clerk. Front desk clerks work with guests when checking in, checking out and when guests request information from the front desk.
- Problem-solving: Guests will often come to the Hotel Front Desk Clerk with problems. The ability to identify and overcome a problem can be useful in the Hotel Front Desk Clerk role.
OTHER JOB REQUIREMENTS
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COMPANY OVERVIEW
Published by maxcooperative- Multi – Access Cooperative or MAX is a multi – purpose cooperative since 2008, managed by a team of professionals and self-employed workers with varied competencies in delivering hospitality service and human resource management including manpower outsourcing, we are socially responsible and flexible cost-efficient cooperative that provides solution of Contracting and Outsourcing Services.
WHY JOIN US?
OUR VISION
To be the most sought-after partner of the companies seeking a highly competent creative and well managed organization that provides very competent service contracting and outsourcing solution.
OUR MISSION
Ensuring success of our client’s business operations by delivering innovative and unparalleled service that delight their customers. We sustain our partnership with our clients through a healthy and harmonious relationship.
OUR VALUES
- We believe that our customers are our partner’s.
- We believe that respect for our customer’s business means going out of our way to understand their concerns.
- We integrate honesty, integrity and business ethics in the way we treat our customers and members.
OUR GOALS
- Nationwide expansion and development of a strong base of key customers.
- Increase the assets and investments of the cooperative to support the development of the services.
- To build a good reputation and become a preferred player in the industry.