• Support the whole team with process improvement, measurement, tracking and analytics relevant to their functional areas
• Coordinate with Sales, Marketing and Logistics Department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards.
• Enhance sales productivity by enabling the team to work smarter by simplifying processes.
• Create weekly content for executive presentations and board reporting.
• Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment
• Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.
• Assist with on-boarding and training new sales talents.
• Refine customer segmentation, assist with territory management, and create a plan to enhance renewal and upsell processes
• Maintain regular check-ins with Sales Managers/Enterprise Sales Representatives and others who contribute to opportunity development to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving.
• Conduct budget reviews and report cost plans to upper management.
• Work with Board of Directors to determine values, mission and plan for short and long term goals.
• Supports worker communication with the management team.
• Identify and address problems and opportunities for the company.
• Knows how to do traction analysis.

Bachelor’s Degree in Business Administration, Business Management, Accounting or equivalent.

· With atleast 15 years of proven experience in an Operations Management position (preferably BPO Company)

· Has a strong budget development and forecasting.

· Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service.

· Highly trained in conflict management and business negotiation process.

· Familiarity with Business and Financial Principles.

· Excellent leadership ability.

· Outstanding Organizational Skills.