JOB DESCRIPTION
- Respond to Live chat and tickets (emails)
- Monitoring websites where people write reviews about Mad Monkey.
- Track and Trend reviews for continuous service improvement
- Work with Operations to address issues with unhappy customers.
- Respond to all positive reviews with a thank you
- Engages with customers on forums and groups to address service issues or negative comments.
- Follow up with ops teams for feedback and resolutions to service issues.
JOB QUALIFICATION
- At least with 1-2 years experience in customer service
- Bachelor's Degree
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Others
Specialization
Hotel/Tourism