The Role:

Summary:

Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support, or inbound interactions.

The perfect candidate shall interact with customers to handle complaints, process orders, and provide information about an organization's products and services. S/he will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products.

Key responsibilities

• Interact with customers to handle complaints, process orders, and provide information about products and services.
• Responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products.
• Facilitate resolution of the highest level of escalated or sensitive customer complaints through verbal or written contact with the internal team
• Adhere to provided scripts and FAQ responses
• Learning and understanding company insurance products
• Answering calls and responding to customer complaints
• Accessing customer accounts and policy schedules
• Providing customers with detailed information about policies and products.
• Recommending available products
• Forward customers to sales agents when a policy needs to be initiated or upgraded.
• Typing up complaint reports.
• Managing the customer complaint database

Benefits and Perks

• Government-Mandated Benefits
• Paid vacation and sick leaves upon regularization
• Paid quarantine leaves and bereavement leaves
• Health Insurance
• Catastrophe Assistance
• Win-a-Fridge program
• English Rating Upleveling
• Zero-interest loan programs

Hierarchy

• You'll report to Team Lead
• Team: Operations
• Location: 2nd‌ ‌Floor‌ ‌Metrolifestyle‌ ‌Complex‌ ‌F.‌ ‌Torres,‌ ‌St.,‌ ‌Brgy.‌ ‌10-A‌ ‌Davao‌ ‌City
• Start date: As soon as possible

Application process

• Resume review
• Interview with Recruitment Officer
• Interview with Hiring Manager
• Offer

How to apply

Click the "APPLY" button

Take English Assessment here: https://portal.rfto.net/jobs

• Excellent written and spoken English communication skills without an accent are essential
• Excellent phone contact handling skills and active listening ability
• Outbound sales experience would be an advantage but not essential
• Must have a high level of initiative and drive and
• Tech-savvy
• Ability to multi-task, prioritize, and manage time effectively
• “Can Do” positive attitude and a will to exceed expectations
• Ability to work in a team-based environment
• Someone who can work unsupervised and have the ambition to become a team leader
• Willing to work in a night shift schedule