Responsible for client's overall Member Program. Plans, designs and implements activities for the members in order to create lasting relationships and continuous patronage of PC's products and services. 

• Assists in the planning and implementation of comprehensive program for members that increases goodwill and positive relations with Pacific Cross and with Pacific Cross' health providers/merchants. o Organizes year round activities that expand/facilitate opportunities for engagement with Pacific Cross customers outside of claims availment. Activites will include regular member orientation sessions, wellness programs and the like. o Utilizes the SLA Program to enhance and/or strengthen relationships with hospital providers.
• • Assists in developing and generating participation of members in Pacific Cross' Annual Member event.
• • In the event of a claim availment, provides members and their family comfort and support during hospital confinement through a visit and ready assistance for either eligible or ineligible medical condition in accordance with Pacific Cross protocols and standards. • Attends annual business review of hospitals.
• Others:

- Performs other related tasks and special projects as assigned.

-Works with other employees on social activities, gatherings, team buildings, sponsorships and other activities that will create a culture of honesty, unity and customer care among PC employees.

-with experience in Customer Service/Sales 

-with BPO supervisory experience

-willing to work onsite