Duties & Responsibilities:

• Manage incoming and outgoing calls, chats and emails of EasyBox clients
• Responsible for all areas of Customer order fulfillment, including order processing, open order management, order reporting, service issues and resolution
• Reports Billings to Accounting Team
• Sending of pre-alert manifest
• Analyze operational processes and performance to recommend change initiatives that will help drive continuous improvement in productivity and efficiency
• Updating and monitoring of shipment arrivals
• Updating of Internal Reports
• Coordination with Cross-Border agents and Customs
• Support and coordinate with other departments on voucher creation, campaign, and tasks that involve setting up on the content management system
• Tracking of Facebook & Instagram Page insights

Qualifications:

• Candidate must possess at least a Bachelor’s/ College Degree in Logistics/ eCommerce or equivalent.
• Minimum of two (2) years working experience in the same capacity.
• Strong customer service skills
• Social Media Savvy
• Knowledge in preparation and sending of billings
• Proven analytical, critical and problem-solving skills and a passion to learn
• Reliable and good team player who enjoys a fast paced working environment.
• Prior experience in eCommerce marketing operation is a plus