Duties & Responsibilities

• Handles lodgement and documentation of shipments such as House Bill of Lading, Air Waybill, Packing List, and Commercial Invoice
• Facilitates the pick-up, loading, tracking, tracing of customers’ container van, and other pertinent schedules.
• Attends to general inquiries of local clients thru phone and/or personal inquiries (two hours for monitoring of shipment, within 24-hours for other inquiries) and coordinates the information to supervisor and operations personnel to maintain high customer satisfaction ratings.
• Constantly monitors the status of transported container and proactively relays/updates client of the necessary information such as, but not limited to location, arrival, BL/House number, or with its irregularities on documents.
• Processes documentation for BOC submission (e.g. Container Guaranty, Abandonment Letter, Authorization Letter, etc.).
• Constantly update the arrivals of vessel schedule
• Recommends customer complaints & commendation handling mechanism modification within company standards to minimize costs while conforming to customers’ requirements.
• Perform other job-related activities and duties as may be requested and assigned by the Department Head.

Minimum Qualifications:

• Candidate must possess at least a Bachelor’s/College Degree in Customs Administration, Logistics/Transportation or equivalent.
• Licensed Customs Broker
• 1-4 working experience in the same capacity.
• Must be able to work and cope in a fast paced working environment.
• Experience in processing and sending of billing and preparing job cost.
• Adept in negotiating, complaint handling and change management.
• Knowledge of incoterms, billing requirements, import/export process and regulations, exposed in logistics chain solution.
• Ability to work with partners and produce quality service within tight time frames and simultaneously manage several projects.