JOB DESCRIPTION
General Functions:
- The Member Care Officer (MCO) is responsible for providing outstanding customer service and support at first contact for members, providers, brokers and other agencies and service providers.
- His or her primary role is to provide resolution over the phone, but also provides email and social app support.
JOB QUALIFICATION
- Graduate of Nursing or any medical course preferred
- Graduate of any course is accepted provided that he or she a minimum of one year work experience in an HMO/Insurance company
- Prior call center experience is a plus
- with typing speed of 60 word/minute
OTHER JOB REQUIREMENTS
WORK LOCATION
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COMPANY OVERVIEW
eTeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we’re one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.
WHY JOIN US?
eTeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we’re one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.