JOB DESCRIPTION
| At least 1 year of experience in a call center environment or equivalent •6 months-1 year of experience in Workstation support (preferably in a Service Desk) with experience supporting from a level 1 to 2 perspective •Extensive experience with Operating Systems support including but not limited to Windows 7, 8, 10, and Windows native applications. •Knowledge and experience with end-user devices and computer peripherals troubleshooting (input device like mouse and keyboard, output devices like monitors and projectors, docking stations, printers etc.) •Experience with Service Ticketing/Tracking Systems (ServiceNow preferred) •Experience with Remote Control/Remote Assistance tools (Bomgar, native tools within Windows, and Altiris (Symantec) preferred). •Knowledge and experience with Terminal Emulators such as Putty, MobaXterm and others •Experience with Knowledge Management systems (e.g. Universal Knowledge Suite, ServiceNow, etc.)9 •Amenable to work in Quezon City •Amenable to work on Night shiftAt least 1 year of experience in a call center environment or equivalent |
JOB QUALIFICATION
| At least 1 year of experience in a call center environment or equivalent •6 months-1 year of experience in Workstation support (preferably in a Service Desk) with experience supporting from a level 1 to 2 perspective •Extensive experience with Operating Systems support including but not limited to Windows 7, 8, 10, and Windows native applications. •Knowledge and experience with end-user devices and computer peripherals troubleshooting (input device like mouse and keyboard, output devices like monitors and projectors, docking stations, printers etc.) •Experience with Service Ticketing/Tracking Systems (ServiceNow preferred) •Experience with Remote Control/Remote Assistance tools (Bomgar, native tools within Windows, and Altiris (Symantec) preferred). •Knowledge and experience with Terminal Emulators such as Putty, MobaXterm and others •Experience with Knowledge Management systems (e.g. Universal Knowledge Suite, ServiceNow, etc.)9 •Amenable to work in Quezon City •Amenable to work on Night shiftAt least 1 year of experience in a call center environment or equivalent |
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Computer Science/Information Technology
Specialization
IT - Software