JOB DESCRIPTION
Service Desk Analysts are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.
Tasks and duties:
Responding to IT support requests over the phone, via email and in person.
Downloading, installing and configuring software to meet user requirements.
Ensuring correct use of applications, networks and equipment.
Testing and updating existing software.
Escalating advanced IT support cases.
Maintaining IT documentation, including network and user details.
Documenting records of actions taken.
Fixing hardware issues, including replacing equipment and peripherals such as computers, terminals and routers.
Ensuring computer network's optimal performance.
Working in a call centre (where applicable).
Analyzing issues and determining a correct software or hardware solution.
JOB QUALIFICATION
atleast 2yrs completed in College
atleast 1 year experience as IT service desk, BPO set up
OTHER JOB REQUIREMENTS
WORK LOCATION
Quezon CityCOMPANY PREVIEW
Dress Code
Language
Telephone No.
Mobile No.
Company Size
COMPANY OVERVIEW
eTeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we’re one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.
WHY JOIN US?
eTeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we’re one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.