PROGRAM IMPLEMENTATION
I. Preparation and handling of program requirements:
a. Registration of Participants
b. Handling of logistical arrangements (venue, meals, materials, transportation)
c. Documentation of program materials (proposals, curriculum, manuals, checklists)
II. Classroom Management
a. Set-up of venue
b. Administration of attendance, course materials and evaluation forms
c. Coordination with providers of program logistics
d. Management of feedback and concerns on programs
e. Provision of support to training facilitators
III. Post Program Activities
a. Report preparation (program evaluation, test results, terminal reports)
b. Maintenance of customer database
c. Management of inventory of training equipment, supplies and materials
d. Processing of program payment collections
VISION
To be the face of service creating happy customers for businesses and enriching Filipino lives by providing meaningful jobs.
MISSION
CLIENTS: Create Happy Customers
INDUSTRY: Game Changer in Customer Service
EMPLOYEES: Career & Personal Growth + Happy Workplace
PROVIDERS: Win-Win Partnerships
COUNTRY: Contribute to Economic Growth thru Jobs Generation
PLANET: Sustainable Practices
CORE VALUES
Customer First
Service Excellence
Integrity & Accountability
Innovation
Fighting Spirit
Malasakit
Fun at Work
Sustainability