JOB DESCRIPTION
- On-time customer invoicing in Business Central and billing platforms for all ad-hoc services, hardware sales, and recurring items.
- Communicates clearly with customers when required.
- Responsible for the decommissioning of any unused services.
- Develop in-depth understanding of billing system functionality.
- Setting up of new Managed Services Agreement in Business Central, One touch control and the different billing platforms and keeping a record of it.
- Updating for any financial implication of amendment to Managed Services Agreement in Business Central, one touch control and keeping a record of it.
- Process consumption reports in ServiceNow, One Touch Control, and Business Central in an accurate and timely manner.
- Communicate effectively with other employees that play a role in the billing functions in all areas of the business.
- Work closely with supervisor to ensure operational procedures are followed.
- Partner with internal partners to resolve billing issues and follow up on unbilled issues.
- Accomplishes billing departmental objectives by maintaining metrics.
- Monitor billings email box and directing email as they arise (if required).
- Provide training and coaching when needed.
- Other Administration/ Accounts project work as required.
JOB QUALIFICATION
- On-time customer invoicing in Business Central and billing platforms for all ad-hoc services, hardware sales, and recurring items.
- Communicates clearly with customers when required.
- Responsible for the decommissioning of any unused services.
- Develop in-depth understanding of billing system functionality.
- Setting up of new Managed Services Agreement in Business Central, One touch control and the different billing platforms and keeping a record of it.
- Updating for any financial implication of amendment to Managed Services Agreement in Business Central, one touch control and keeping a record of it.
- Process consumption reports in ServiceNow, One Touch Control, and Business Central in an accurate and timely manner.
- Communicate effectively with other employees that play a role in the billing functions in all areas of the business.
- Work closely with supervisor to ensure operational procedures are followed.
- Partner with internal partners to resolve billing issues and follow up on unbilled issues.
- Accomplishes billing departmental objectives by maintaining metrics.
- Monitor billings email box and directing email as they arise (if required).
- Provide training and coaching when needed.
- Other Administration/ Accounts project work as required.
- Strong problem resolution skills
- Ability to work to deadlines and under pressure
- High attention to detail
- Ability to prioritize tasks and manage competing priorities
- Dedication to quality and a sense of personal responsibility
- Self-motivation and results-driven
- Must be a team player
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COMPANY OVERVIEW
Orro is a fast-growing medium sized B2B telecommunications business providing a range of telecommunications products and services. Orro has a supportive team-based culture in which team members are expected to be proactive, self-sufficient and hands on.
Orro is an Australian technology success story. A platform-enabled, secure network and digital infrastructure provider trusted by some of Australia’s biggest brands to deliver them the future now, meeting the ever-changing needs of their markets, and our world.
We lead the industry in designing, building and operating digital infrastructure – providing greater efficiency, performance, agility and resilience. Our end-to-end, platform-enabled solutions, including cloud, collaboration, cyber and data services, take the stress out of tech for more than 400 businesses every day.
However, we never forget our job is to connect people, not machines. Therefore, we take the time to get to know our clients and learn how they like to work. It means we understand not just what they need now, but what they’ll need next.
WHY JOIN US?
A strong CISCO and Microsoft partner specializing in Collaboration, Unified Communications, and Data Networks – SD WAN (Meraki and Fortinet), we have a high standard of professionalism and integrity with every employee making a difference in the business growing above and beyond.
Loving what you do is important, we are a technology company and we do love technology. Our mission is to ensure that we meet the needs of all our stakeholders, staff, shareholders, clients, and suppliers.
We are seeking a team-focused individuals, to perform a key role within our organisation in providing managed services to a variety of shared services and enterprise customers.
Customer is currently onboarding a number of key customers, hence our need to grow our support teams.
In return for your skills you will be rewarded with a generous salary package, with allowances and benefits – this includes laptop, transportation, meal and communication. Also, health insurance which includes your family members. These are only few out of all benefits Orro employee get to enjoy depending on tenure.