Sequential Technology International is the trusted BPO partner of wireline/wireless telecommunication, broadband, cable/MSO and satellite service providers.  We offer solutions that range across all customer interactions and touchpoints and strive to make the complex simple.  STI operates in 7 call centers around the world, consisting of thousands of agents and employees in a fast-paced, dynamic and collaborative environment.

The Systems Engineer works in the Infrastructure team and is responsible for installing, configuring, supporting, monitoring, testing and troubleshooting hardware and software pertaining to the STI IT server infrastructure. This includes planning, organizing and execution of building and implementing server systems and domain infrastructure. 

Coordinating closely with the Director of IT Infrastructure, a Systems Engineer is a member of a team of engineers and support technicians who are responsible for managing, maintaining and troubleshooting the corporate IT server infrastructure, both physical and virtual, and its resident services, inclusive of:  Microsoft Windows Server Operating Systems, the Office 365 Suite of products, the corporate security platform, the STI corporate and operations domain, corporate security and controls solutions and the operations call recording and phone system servers.  In addition, the role will provide technical support for the other IT technical staff and work closely with members from the network and telecom teams.  This position oversees:  Overall systems management and services, a variety of both in-house and vendor supported applications, platforms and technologies, maintaining SLAs, working with the various IT teams and partners for resource scheduling, ensuring all procedures are properly documented and enforced as it pertains to the corporate IT server infrastructure, as well as contributing and implementing continual server improvements.

• Fluent in English: Written, Verbal, Comprehension
• Excellent verbal and written communication skills
• Ability to communicate effectively with a diverse user base having varied levels of technical proficiencies
• Ability to organize, plan and implement work assignments, prioritize competing demands based on business requirements
• Self-motivated and resourceful individual, with experience working in fast paced and dynamic operational settings
• Ability to work in diverse team environments in a global setting
• Provides upper-level technical expertise in troubleshooting, problem resolution, and root cause analysis
• Ability to lift, move, and adjust computer and peripheral equipment, up to 75 lbs.
• Ability to occasionally travel domestically is required.