Mortgage Collections Officer (AU Home or Auto Loans)
Mortgage Collections Officer (AU Home or Auto Loans)
JOB DESCRIPTION
Job Highlights
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Competitive Salary Package
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Fast-paced highly dynamic work environment
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Principal and Dependent HMO benefits at 6th Month permanency
POSITION PURPOSE:
Under the direction of the CRU Team Manager, Collections Officers are responsible for undertaking collection of mortgage accounts that are delinquent between 5 and 30 days. This role will also be responsible for meeting service, procedural and audit requirements in order to achieve business goals together with complying with legislative, regulatory and Firstmac policies and procedures
Under the direction of the CRU Team Manager, Collections Officers are responsible for undertaking collection of mortgage accounts that are delinquent between 5 and 30 days. This role will also be responsible for meeting service, procedural and audit requirements in order to achieve business goals together with complying with legislative, regulatory and Firstmac policies and procedures
KEY RESPONSIBILITIES:
Collection Service Delivery
- Manages arrears accounts & initiate payment arrangements to minimise levels of delinquency
- Positively initiates debt recovery calls to resolve accounts as quickly as possible
- Ensures customer reminder and collection notices are generated promptly
- Refers delinquent accounts outside of the positions scope to the relevant area
- Uses the collection system to effectively manage each account and record actions or arrangements
- Identifies through customer discussions, borrowers who are experiencing financial hardship to discuss alternative arrangements
Processes
- Refers matters outside of delegated authority to the Collections Manager
- Ensures collection actions are compliant with policies, processes, delegated authorities, legislation and statutory requirements
- Investigates, refers opportunities and make recommendations for improvements in policy, procedure and process
- Maintains compliance with legislative training requirements
Customer Service
- Ensures effective and efficient service to internal customers and external customers is provided at all times
- Refers written / verbal complaints to Collections Manager
Team Participation
- Participates as part of the Collections team to work towards maintaining acceptable levels of delinquency
- Builds relationships within the team to help create a highly effective team environment
- Liaises with other related departments/teams to support the requirement of those departments / teams
Problem Solving
- Uses initiative and judgement to formulate a plan to negotiate a successful outcome of arrears accounts
- Assists in the development of best practice and procedures for the collection of loans
- Achieves required key performance indicators for the role to ensure individual and team outcomes are met
JOB QUALIFICATION
JOB QUALIFICATIONS:
- At least 2 years’ mortgage and auto collections experience in a customer service role within banking and financial services
- No leadership title required, however, an experience in effectively exhibiting leqadership qualities and potential backed up by a track record of collections performance, shall suffice.
- Ability to work in a high volume, fast paced environment
- Proven successful experience in direct to customer collections and/or service roles
- Knowledge of the finance/mortgage industry, including understanding of Australian home/car loans and an understanding of the legislative requirements
- Intermediate to Advanced skills with Microsoft Office Suite. Familiarity with computerised workflow systems would be highly regarded
- Excellent analytic and detail-orientation capabilities.
- Superior verbal and written business communication skills; includes facilitating, presenting, writing and reporting skills.
- Excellent Problem solving and project management skills.
- Must be willing to work fulltime (8 hrs) on shifting hours anytime between 5AM to 11PM, Monday to Sunday.
Successful applicant/s shall enjoy:
- Market competitive salaries and benefits
- Long-term Attendance Bonus
- Performance-based Incentives
- Rice Allowance
- HMO Medical Benefit for employee and dependent/s
- Overtime and Holiday Pay
- Paid Leaves
- A host of company social perks
IMPORTANT NOTE:
This a Work From Office role and will resume onsite operations upon management discretion.
However, all candidates must be Work From Home / WFH-Capable until such time WFO is advised:
- PC/Laptop with atleast Core i5 (quad core), 8gb minimum, 256gb SSD minimum, Windows 10 Pro 64bit.
- 10mbps minimum internet speed.
- Of course an ideal work space set-up for optimized work productivity is a given.
HR NOTE : Interested applicants must apply via MyCareersDB. Attach a comprehensive copy of your updated CV / resume. Interviews are by appointment only.
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Finance/Accountancy/Banking
Specialization
Banking/Financial
WORK LOCATION
PasigCOMPANY PREVIEW
Average application processing time
Dress Code
Language
More than 1 week
Dress Code
Semi-formal
Language
English
Industry
Telephone No.
Mobile No.
Company Size
BPO / Call Centers
Telephone No.
+63 25320343
Mobile No.
+63 00000
Company Size
201-500 employees
Benefits
Working Hours
Sunday
Closed
Monday
6:00 am-3:00 pm
Tuesday
6:00 am-3:00 pm
Wednesday
6:00 am-3:00 pm
Thursday
6:00 am-3:00 pm
Friday
6:00 am-3:00 pm
Saturday
Closed
COMPANY OVERVIEW
Who is Firstmac? https://www.firstmac.com.au
Firstmac is a privately-owned company that has been in business for 40 years.
We have grown from a small family business to become Australia's largest non-bank lender. Over time we have provided 100,000 home loans and we currently manage $12 billion in mortgages and $300 million in cash investments. Our headquarters is in Brisbane, Australia.
Firstmac is a challenger company that stays ahead of the big banks by using smart technology and highly-trained support staff based in our Brisbane call centre.
We are dedicated to bringing simple, affordable, competitive financial products to market, underpinned by a lengthy track record of success and a pedigree in prime residential home loans.
Firstmac self-funds its operations through the release of highly-rated Residential Mortgage Backed Securities, historically a low-risk investment, and has issued more than $25 billion in RMBS bonds since 2003.
We pride ourselves on how we have run our business, from our humble beginnings to who we have become today. We act at all times with honesty and integrity and we put importance on our Code of Ethics.
We are responsible lenders and have polices and audit committees in place to ensure that we know our customers and act in their best interests. We are internationally rated by Standard & Poor’s, which awards Firstmac its highest possible ranking for loan servicing.
The products we provide are straightforward home loans and car loans for every day Australians who are looking for an alternative to the major banks.