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Service Coordinator

Full-time
Min. of 1 year experience Pasay

JOB DESCRIPTION

 Responsibilities:

  • Ensure high level of customer satisfaction and effectively manage customer expectations.
  • Prepares monthly reports to present the over-all performance of the service and technical application management.
  • Monitor repairs and maintenance activities through the Service Engineers to ensure operational efficiency and to target required hours for machine repair
  • Prepare and follow-up quotations approval and provide leads to increase Service Dept. sales.
  • Keeping and maintaining an efficient record on all Service activities and progress.
  • Keeping up to date files and records on latest procedure and solutions of all equipment.
  • Assist in training, documentation, preparing certificate for customer, maintaining stock of brochures and update pricing in the database.
  • Maintaining good relationship and rapport with customers on service arrangement.
  • Collate information from customers for Service engineers to perform on-site maintenance/installation services.
  • Person in-charge on Parts Inventories, Tool Repair/Supplies monitoring and Tool calibrations.
  • Provide end-user or customer service arrangement.
  • Liaise with inter department on day to day operation and schedules for Service Engineer.
  • Ensure prompt correct information for invoices billing.

 

 Requirements:

  • Candidate must possess at least a Bachelor’s Degree/Diploma
  • Preferably with working experience with customer service or related will be an advantage
  • Good knowledge in MS Office, Words, Excel, Power point
  • Good command of spoken and written English
  • Meticulous, independent, committed and able to multi-task in a fast pace environment
  • Able to work independently
  • Have strong customer, interpersonal and communications skills as well as a good sense of organization
  • Must have a diplomatic and professional behaviour, must be sensitive to the client’s needs, regarding in the same time the priorities of the job
  • Fresh Graduates are welcome to apply

Interested candidates are invited to write in with a full resume, stating present/expected salaries, and enclosing a recent photograph to jobs.phils@escoglobal.com

OTHER JOB REQUIREMENTS

Education level
Bachelor's/College Degree
Field of study
Engineering (Others)
Specialization
Clerical/Administrative
May 4, 2017 6:29am

WORK LOCATION

R7 Two ECom Center Tower B, Bayshore Avenue, Pasay, NCR, Philippines,
Philippines, 1300

COMPANY PREVIEW

Average application processing time
Less than 1 week

Website
Dress Code
Semi-formal

Language
English (United States)
Industry
Sales and Marketing

Mobile No.
+63 917 652 3409

Telephone No.
+63 2 828 1527

Company Size
80 employees

Benefits
Loan, Health Card, Travel Abroad, Accomodation,

Working Hours
Sunday
Closed
Monday
9:00 am-6:00 pm
Tuesday
9:00 am-6:00 pm
Wednesday
9:00 am-6:00 pm
Thursday
9:00 am-6:00 pm
Friday
9:00 am-6:00 pm
Saturday
Closed

COMPANY OVERVIEW

Founded in 1978, Esco is a leader in laboratory and pharmaceutical equipment solutions. From its Headquarters in Singapore, Esco manages an international sales, service and marketing organization with offices in 20 countries and distributors in 80 more countries. Our customers are the world’s leading pharmaceutical, biotechnology, life science research organizations.
Visit our web site at www.escoglobal.com  for more information.

WHY JOIN US?

Esco's Commitment
 
One of Esco's company values is "commitment". In Esco, commitment means focusing on the customers' needs, being responsible and accountable for actions taken, and having the initiative to go the extra mile. Esco's commitment to excellence does not solely reflect on the quality of our products and services but is also expressed in our Corporate Social Responsibility (CSR). CSR activities include conducting trainings and seminars for disributors and end-users, providing support to organizations and institutes with events or projects, developing and manufacturing environment-friendly products, and many others.
Esco aims to establish and strengthen its Corporate Social Responsibility as part of its commitment to serve its customers and the community, as well as to preserve the environment.
 
Visit www.escoglobal.com for more information.