JOB DESCRIPTION
Responsibilities:
• The focus of the role is to support and maintain our CME and CM (Cisco’s Call Manager Express and Cisco Call Manager) VOIP phone systems both hardware and associated applications such as Express Contact Centre, Attendant Console, Workforce Optimization Quality Manager and Jabber. The role will test your diagnostics and resolution skills whilst maintaining our SLA’s and customer satisfaction.
• Support CUCM (Cisco Unified Call Manager), CUC (Cisco Unity Connection), CUIMP (Cisco Unified Instant Messaging and Presence), UCCX (Unified Contact Centre Express), and Telepresence servers.
• Configure and manage PBX using MGCP, H323 and SIP Protocols
• Maintain and liaise with carrier with regards to PSTN, ISDN and SIP line services faults
• Rebuild and maintain FXS, FXO, BRI, and E1 cards on voice gateways router
• Configure and maintain call flow using UCS features (Queue Management, System Call Handlers, Route Patterns, Translation Rules)
• Configure and maintain UCS applications for customers (Jabber, EM, Agent, Finesse, AC, VM)
• Configure and maintain IVR scripts using CUE Editor
JOB QUALIFICATION
Qualifications:
To be successful in this role, the following skills are desired:
• A minimum of 3 years hands on experience with Call Manager Express (CME), Call Manager (CM), Cisco Softphones, UCS, Express Contact Center and other Cisco applications, MACD or Service Request
• A minimum of current CCNA/CCNP for Voice, or other higher Cisco certification.
• Hands on experience in managing video end points and servers
• Excellent diagnostics and resolution skills
• Strong customer service ethic and focus
• Exceptional English – written and verbal communication skills
In return for your skills you will be rewarded with a generous salary package, with allowances and benefits depending on time of service. If you feel you have what it takes to join the Orro family, and help drive and steer the business in any one of the areas listed above – send in your resume to
Please note that only short-listed candidates will be contacted for an interview.
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COMPANY OVERVIEW
Orro is a fast-growing medium sized B2B telecommunications business providing a range of telecommunications products and services. Orro has a supportive team-based culture in which team members are expected to be proactive, self-sufficient and hands on.
Orro is an Australian technology success story. A platform-enabled, secure network and digital infrastructure provider trusted by some of Australia’s biggest brands to deliver them the future now, meeting the ever-changing needs of their markets, and our world.
We lead the industry in designing, building and operating digital infrastructure – providing greater efficiency, performance, agility and resilience. Our end-to-end, platform-enabled solutions, including cloud, collaboration, cyber and data services, take the stress out of tech for more than 400 businesses every day.
However, we never forget our job is to connect people, not machines. Therefore, we take the time to get to know our clients and learn how they like to work. It means we understand not just what they need now, but what they’ll need next.
WHY JOIN US?
A strong CISCO and Microsoft partner specializing in Collaboration, Unified Communications, and Data Networks – SD WAN (Meraki and Fortinet), we have a high standard of professionalism and integrity with every employee making a difference in the business growing above and beyond.
Loving what you do is important, we are a technology company and we do love technology. Our mission is to ensure that we meet the needs of all our stakeholders, staff, shareholders, clients, and suppliers.
We are seeking a team-focused individuals, to perform a key role within our organisation in providing managed services to a variety of shared services and enterprise customers.
Customer is currently onboarding a number of key customers, hence our need to grow our support teams.
In return for your skills you will be rewarded with a generous salary package, with allowances and benefits – this includes laptop, transportation, meal and communication. Also, health insurance which includes your family members. These are only few out of all benefits Orro employee get to enjoy depending on tenure.