RESPONSIBILITIES : Delivery of customer projects

• Contribute to the delivery of customer specific projects to meet agreed implementation targets
• Ability to manage priorities to ensure deadlines are met; and
• Commitment to meeting expected quality levels
• High level of on-going service delivery
• Ensure effective communication levels and relationships are maintained internally and with customers;
• An on-going commitment to self-development and relevance of skill-set; and
• Pro-active engagement and innovation with customers to provide service improvement that have a positive business impact

 Break/fix, fault analysis and fault resolution

• Whilst your primary role is to focus on projects you may be called from time to time to assist with support related issues as such
• Work with Orro Group Support staff based in Manila to respond, manage and resolve support tickets for Orro Group customers;
• Prioritize the resolution of tickets based on impact to customers and contracted service level agreements;
• Communicate and seek guidance, where appropriate, with Orro Group Support and Professional Services teams to investigate and resolve support issues as they arise;
• Manage customer expectations in line with contractual requirements at all times; and
• Understand the products / solutions / technology and processes specific to Orro Group and how they are deployed and used by Orro Group customers.

 Business Discipline

• Ensure timely and accurate compliance with company policies and procedures
• Accurately record and efficiently enter information into various systems in ticket logging, knowledge bases and data base systems
• Timely and accurate timesheets
• Handover process to support completed on each project in an accurate and timely manner
• Adherence to engineering standards

To be successful in this role, the following skills are desired :

• A minimum of a current CCNP / CCIP , higher certifications like CCIE and CCDA are desirable
• A minimum of 2 years hands on experience in the design and implementation of data networks within a service provider environment
• A minimum of 2 years’ experience supporting data networks within a service provider environment
• Detailed understanding of Cisco router and switching features
• Exposure to Brocade switching would be an advantage
• Excellent design and implementation skills
• Excellent diagnostics and resolution skills.
• Excellent communication skills both written and oral
• Contribute to a high powered and high output team
• Capable of building long term relationships with internal customers, staff and suppliers.
• Ability to meet tight deadlines and work under pressure
• Highly organized with attention to detail
• Exceptional written and verbal communication skills
• Strong customer service ethic and focus
• Self motivation and ability to work proactively in this busy environment
• Previous experience in telecommunications would be highly advantageous

In return for your skills you will be rewarded with a generous salary package, with allowances and benefits depending on time of service. If you feel you have what it takes to join the Orro family, and help drive and steer the business in any one of the areas listed above – send in your resume 

Please note that only short-listed candidates will be contacted for an interview.