JOB DESCRIPTION
Responsibilities:
The main focus of the role is to support and maintain from our MPLS backbone and down to customer edge devices, as well as grow the network reach as required. The role will test your diagnostics and resolution skills whilst maintaining our SLAs and customer satisfaction. A hands on role to lead and manage a team of Network Engineers.
JOB QUALIFICATION
Qualifications:
- A minimum of 3 years hands on experience with Cisco networking in a service provider environment/Telco company
- A minimum of current CCNA/CCNP, though higher certifications like CCIE is an advantage
- Experience with BGP/EIGRP/VRF/MPLS/RADIUS, carrier interconnect methodologies and peering is essential
- Excellent diagnostics and resolution skills
- Contribute to a high powered and high output team
- Build rapport with people quickly and effectively
- Capable of building long term relationships with internal customers, staff and suppliers
- Ability to meet tight deadlines
- Strong customer service ethic and focus
- Self-motivation and ability to work proactively in this busy environment
- Highly organised with attention to detail
- Exceptional written and verbal communication skill
Must have:
- A desire to provide excellent customer service by doing what ot takes
- A desire to outperform required SLA and service metrics
- A desire to learn, develop and improve technically and personally everyday
- A desire to be part of a close-knit team and do what it takes to be a valued team leader
- A desire to become a guru, subject matter expert, and a go to person
In return for your skills you will be rewarded with a generous salary package, with allowances and benefits depending on time of service. If you feel you have what it takes to join the Orro family, and help drive and steer the business in any one of the areas listed above – send in your resume
Please note that only short-listed candidates will be contacted for an interview.
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COMPANY OVERVIEW
Orro is a fast-growing medium sized B2B telecommunications business providing a range of telecommunications products and services. Orro has a supportive team-based culture in which team members are expected to be proactive, self-sufficient and hands on.
Orro is an Australian technology success story. A platform-enabled, secure network and digital infrastructure provider trusted by some of Australia’s biggest brands to deliver them the future now, meeting the ever-changing needs of their markets, and our world.
We lead the industry in designing, building and operating digital infrastructure – providing greater efficiency, performance, agility and resilience. Our end-to-end, platform-enabled solutions, including cloud, collaboration, cyber and data services, take the stress out of tech for more than 400 businesses every day.
However, we never forget our job is to connect people, not machines. Therefore, we take the time to get to know our clients and learn how they like to work. It means we understand not just what they need now, but what they’ll need next.
WHY JOIN US?
A strong CISCO and Microsoft partner specializing in Collaboration, Unified Communications, and Data Networks – SD WAN (Meraki and Fortinet), we have a high standard of professionalism and integrity with every employee making a difference in the business growing above and beyond.
Loving what you do is important, we are a technology company and we do love technology. Our mission is to ensure that we meet the needs of all our stakeholders, staff, shareholders, clients, and suppliers.
We are seeking a team-focused individuals, to perform a key role within our organisation in providing managed services to a variety of shared services and enterprise customers.
Customer is currently onboarding a number of key customers, hence our need to grow our support teams.
In return for your skills you will be rewarded with a generous salary package, with allowances and benefits – this includes laptop, transportation, meal and communication. Also, health insurance which includes your family members. These are only few out of all benefits Orro employee get to enjoy depending on tenure.