JOB DESCRIPTION
We are looking for a Network Engineer L1 to join our growing team.
Orro has a supportive team-based culture in which team members are expected to be proactive, self-sufficient and hands on. You will be a part of a highly motivated team of over-achievers and management of new and existing clients.
Who is Orro?
Orro is an Australian technology success story. A platform-enabled, secure network and digital infrastructure provider trusted by some Australia's biggest brands to deliver them the future now, meeting the ever-changing needs of their markets, and our world.
We lead the industry in designing, building, and operating digital infrastructure-providing greater efficiency, performance, agility, and resilience. And out end-to-end, platform-enabled solutions, including cloud, collaboration, cyber and data services, take the stress out of tech for more than 400 business every day.
But we never forget our job is to connect people out machines. So, we take the time to get to know our clients and learn how they like to work. It means we understand not just what they need now, but what they'll need next.
What Is the role?
As a Network Engineer your key tasks include monitoring and responding to device alarms/alerts and customer reported Data/Network Issues and outages
The Network Engineer is responsible for:
- Monitoring and responding to device alarms/alerts and customer reported Data/Network Issues and outages
- Carries out agreed network maintenance tasks and specified operational configuration of network components.
- Establish and diagnose network problems/ faults using required troubleshooting methodology and tools
- Working with Carrier/Telco providers for fault investigations and resolution
- Uses network management software and tools to collect agreed performance and traffic statistics
- The role will test your diagnostics and resolution skills whilst maintaining our SLAs and customer satisfaction.
JOB QUALIFICATION
Qualifications:
- FRESH GRADUATES are welcome to apply
- A minimum of 1 year hands on experience with Cisco Networking in a service provider environment/Telco Company
- A minimum of a current CCNA/CCNP, though higher certifications like CCIE is desirable, but not required
- Experience with BGP/EIGRP/VRF/MPLS/RADIUS, carrier interconnect methodologies and peering is essential
- Excellent diagnostic and resolution skills
- Meraki and Fortinet knowledge/experience highly regarded
- Minimum of NSE 1-4 certification is an advantage
- Highly organized with attention to detail
- Strong customer service ethic and focus
- Exceptional written and verbal communication skills
Must Have:
• Excellent customer service by doing what it takes
• Desire to outperform required SLA and service metrics
• Desire to learn, develop and improve technically and personally everyday
• Desire to be part of a close-knit team and do what it takes to be a valued team member
• Desire to become a subject matter expert and share one’s expertise to the team
• Confident Communicator
• Strong internet connection for Work From Home
In return for your skills you will be rewarded with a generous salary package, with allowances and benefits depending on time of service. If you feel you have what it takes to join the Orro family, and help drive and steer the business in any one of the areas listed above – send in your resume to
Please note that only short-listed candidates will be contacted for an interview.
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COMPANY OVERVIEW
Orro is a fast-growing medium sized B2B telecommunications business providing a range of telecommunications products and services. Orro has a supportive team-based culture in which team members are expected to be proactive, self-sufficient and hands on.
Orro is an Australian technology success story. A platform-enabled, secure network and digital infrastructure provider trusted by some of Australia’s biggest brands to deliver them the future now, meeting the ever-changing needs of their markets, and our world.
We lead the industry in designing, building and operating digital infrastructure – providing greater efficiency, performance, agility and resilience. Our end-to-end, platform-enabled solutions, including cloud, collaboration, cyber and data services, take the stress out of tech for more than 400 businesses every day.
However, we never forget our job is to connect people, not machines. Therefore, we take the time to get to know our clients and learn how they like to work. It means we understand not just what they need now, but what they’ll need next.
WHY JOIN US?
A strong CISCO and Microsoft partner specializing in Collaboration, Unified Communications, and Data Networks – SD WAN (Meraki and Fortinet), we have a high standard of professionalism and integrity with every employee making a difference in the business growing above and beyond.
Loving what you do is important, we are a technology company and we do love technology. Our mission is to ensure that we meet the needs of all our stakeholders, staff, shareholders, clients, and suppliers.
We are seeking a team-focused individuals, to perform a key role within our organisation in providing managed services to a variety of shared services and enterprise customers.
Customer is currently onboarding a number of key customers, hence our need to grow our support teams.
In return for your skills you will be rewarded with a generous salary package, with allowances and benefits – this includes laptop, transportation, meal and communication. Also, health insurance which includes your family members. These are only few out of all benefits Orro employee get to enjoy depending on tenure.