JOB SUMMARY:

Retail Sales Manager work on site at a shop to oversee employee activities and handle the administrative and managerial duties of running a store and EStore. They make sure that are stocked with the correct amount of merchandise and adjust the store layout to display in-demand items. Retail Sales Manager develop strategies to meet sales targets and plan promotions to attract business.

Retail Sales Manager evaluate their employees and mentor them to improve their retail skills, addressing issues with staff and planning professional development opportunities and company policies for employee behavior. Another role of the Retail Sales Manager is to provide customer service and interact with customers who have an issue or need high-level support with a purchase or return.

DUTIES AND RESPONSIBILITIES:

• Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions.
• Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.
• Seek ways to better promote the store, the product line and service within the store.
• Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
• Implement cross-training of employees to maintain productivity at all times.
• Manage all controllable costs with a view to maintaining profitability.
• Ensure the store remains clean and presentable at all times.
• Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
• Other task that may be assigned.

QUALIFICATIONS:

• Must have proven track record and experience working in a retail industry
• Knowledge in Skin Care products is an advantage
• Knowledgeable in B2B and B2C business
• Proactive in-store planning skills
• Self-motivated leadership
• Interpersonal communication skills
• Strong sales abilities
• Customer service skills
• Organization skills
• Ability to operate basic business software programs