JOB DESCRIPTION
Job Responsibilities:
- Supervising daily operations of IT infrastructure
- Managing IT support staff with work delegation in a cost-effective manner.
- Monitoring and maintaining computer systems and networks to perform at an optimum level.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Resolving network issues.
Setting up accounts for new users
- Engaging with customers to quickly get to the root, resolve their problems with prompt follow-up.
- Managing multiple cases at one time and provide support in the form of procedural documentation.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
JOB QUALIFICATION
Job Requirements:
- Diploma in Information Technology, Information Systems or Computer Science with at least two-plus years of IT operations supervisory experience
- Proficiency in Windows/Linux/Mac OS.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Experience with remote desktop applications and help desk software.
- Skills to understand and oversee code development
- An ability to prioritize, delegate and stick to strict deadlines
- A technical, logical thought process with a keen eye for details.
- Excellent knowledge of MS Office, databases and information systems and a good understanding of research methods and data analysis techniques
- Able to demonstrate strong interpersonal, communication and analytical skills.
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Computer Science/Information Technology
Specialization
IT - Network/Sys/DB Admin