JOB DESCRIPTION
A SNAPSHOT OF YOUR ROLE
You will be responsible for monitoring and advising on the performance of the quality management system, producing data, and reporting on performance, and measuring against set standards.
• Understand customer needs and requirements to develop effective quality control processes
• Interpret and implement quality assurance standards
• Maintain company quality standards
• Actively participate in internal and client meetings
• Keep accurate documentation and perform statistical analysis
• Submit detailed reports to appropriate executives
• Investigate customer complaints and non-conformance issues
• Manage staff according to company standards (appraisals, discipline, training, development, etc.).
JOB QUALIFICATION
A BIT ABOUT YOU
- Over 1-2 years of experience as a Quality Manager in a BPO setting
- Proven experience in handling multiple campaigns at the same time
- A keen eye for detail and a results driven approach
- Outstanding communication skills
- Excellent organizational and leadership skills
- Proficient in MS Office
- In depth understanding of quality control procedures and relevant legal standards
OTHER JOB REQUIREMENTS
JOB BENEFITS
Health Card, Life Insurance, OthersWORK LOCATION
MandaluyongCOMPANY PREVIEW
Dress Code
Language
Telephone No.
Mobile No.
Company Size
COMPANY OVERVIEW
Acquire BPO was established in 2005 as a captive environment by two entrepreneurs, in response to the lack of offshoring providers with a high quality solution. The company has since evolved into a full-scale outsourced contact center and BPO enjoying exponential growth year on year. Today, our company employs 9,500+ experienced professionals and operates from 15 state-of-the-art locations in the United States, the Dominican Republic, the Philippines and Australia. We serve a wide range of industries including Telecommunications, Banking & Financial Services, Insurance, Media, Education and Retail. These services include customer service, sales, technical support, retention campaigns, back-office functions, software development and marketing services for private and publicly-listed companies around the world—helping them to optimize costs, develop operational performance, increase productivity and efficiency and obtain flexibility in staffing and manpower.
WHY JOIN US?
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each with other.