Quezon City Site | Service Desk Analyst | Tech Support | 12 Months Experience Required
Quezon City Site | Service Desk Analyst | Tech Support | 12 Months Experience Required
JOB DESCRIPTION
Service Desk- Tech Support
Industry Setting: Tech Support - Service Desk - VIP support
Level of Interaction
Attends to Store Managers, Clients, Vendors, and VIPs regarding analysis and closure of escalated or persistent technical issues via phone and email. These technical issues revolve around Microsoft Outlook, VPN, Network Configuration, desktop computers, printers/scanners and remote desktop.
JOB QUALIFICATION
Skillset/Workexperience/Background
- Candidate should be able to troubleshoot Microsoft Outlook (Network Mapping, Active Directory – creating new Microsoft Outlook accounts)
- Knowledge in supporting executives of the company to any IT related queries; Strong attention to detail; Good Business English.
- Service Desk background preferred
Proficient in MS Office Suite
Proficiency and certification for the following is a plus: Microsoft 365 Certified: Modern Desktop Administrator, ITIL Foundation (ITIL),CompTIA A+,
CompTIA Network +, CompTIA Security
Minimum Educational Attainment: High School Graduate
BPO Experience:
- With minimum experience of 1 yr in the BPO industry in a Tech troubleshooting. Candidate should be able to troubleshoot Microsoft Outlook (Network Mapping, Active Directory – creating new Microsoft Outlook accounts)
OTHER JOB REQUIREMENTS
WORK LOCATION
Quezon CityCOMPANY PREVIEW
Dress Code
Language
Telephone No.
Mobile No.
Company Size
COMPANY OVERVIEW
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.
WHY JOIN US?
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.