Healthcare Account | Earn Up to 26K*+ Incentives | Quezon City | Atleast College Level
Healthcare Account | Earn Up to 26K*+ Incentives | Quezon City | Atleast College Level
JOB DESCRIPTION
Customer Service Representative, Healthcare Account
Function: Operations
OCC Philippines
Inviting applications for the role of
Customer Service Representative
In this role, you will be responsible in handling complaints, grievance & appeals via relevant recording & reporting system; determines applicable coverage provisions & verifies member plan eligibility relating to incoming correspondence & internal referrals.
WFH requirements:
- Must have at least 10mbps internet connection speed (speedtest.net)
- We will provide the desktop
- Must ALSO be amenable to work in Eton Centris, Quezon City after quarantine
JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS:
- Competitive Compensation Package with Monthly Performance Incentives
- Meal and Other Allowance
- HMO and Dental Coverage from Day 1 of Employment
- Continuous Education Assistance and Skills Enhancement through Training & Personal Development Programs
- Exciting and Encouraging Work Environment
Responsibilities
- Answers questions & resolves issues based on phone calls and letters from members, providers & plan sponsors.
- Categorizing level of priority of requests & coordinating with the appropriate staff
- tracks contacts with members, providers & plan sponsors; explains member's rights
JOB QUALIFICATION
Qualifications
Minimum qualifications
- Must be College level
- Strong understanding of medical terminologies
- Good communication & negotiation skills
- Strong analytical skills & attention to detail
- No BPO experience required
DOCUMENTS REQUIRED upon passing FINAL INTERVIEW:
- SSS employment history (SSS static Report)
- COE (from previous/most recent employer) or accomplished Exit Clearance Form in the absence of COE
- College or high school diploma
- Transcript of Records (TOR)
*Terms and Conditions Apply.
OTHER JOB REQUIREMENTS
WORK LOCATION
Quezon CityCOMPANY PREVIEW
Dress Code
Language
Telephone No.
Mobile No.
Company Size
COMPANY OVERVIEW
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.
WHY JOIN US?
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.