15K* Signing Bonus | Earn Upto 20K*+ Incentives| HS Grads are Welcome | Bataan Site
15K* Signing Bonus | Earn Upto 20K*+ Incentives| HS Grads are Welcome | Bataan Site
JOB DESCRIPTION
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Customer Service Representative, PA/PD
Responsibilities
- Support one of the financial institution by providing outstanding Customer Service Experience to their existing Clients
- Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution
- Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance
- Customer Service for American consumer banking
- Use of CRM tools & collecting/documenting detailed information
- Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries
JOB QUALIFICATION
Qualifications
Minimum Qualifications
- At legal age by the time of application
- High School / Senior High School graduates are accepted, College graduates are preferred
- Ability to perform in a fast-paced and high volume service center
- Ability to multi-task alongside compliance to the process
- Shall pose no challenges in adhering to work schedules
- Flexible to work in any schedule
- Excellent data entry skills
- Detail oriented
Preferred Qualifications
- Able to demonstrate understanding while improving chance to create rapport with the customer
- Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit Cards
- Displays excellent English oral and written communication skills - using accurate grammar with smooth flow
- Displays excellent problem solving and decision-making skills
- Proficient computer skills and attention to detail
- Significant months of experience in the phone customer service field is desired
- Negotiation and analytical skills
- High level of integrity
- Ability to multi-task
OTHER JOB REQUIREMENTS
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COMPANY OVERVIEW
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.
WHY JOIN US?
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.