e are?Genpact.?Transformation happens here.?Come, be a part of our exciting journey! 

JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS: 

Competitive Compensation package with monthly performance incentives 

Meal and other allowance 

HMO and dental coverage from Day 1 of employment 

Continuous education assistance and skills enhancement through training & personal development programs 

Exciting and encouraging work environment! 

Successful candidates will provide exceptional sales and service to customers or prospects by handling incoming inquiries to the Customer Contact Centre via all communication channels including online, chat and telephone.  This role is accountable to advise customers on personal banking strategies and a full suite of personal banking and cards products and services that meet the customer’s banking objectives, and fulfill sales & service activities for the customer in accordance with approved procedures.   

REQUIREMENTS: 

College Graduate;  

Knowledgeable of all operational processes and policies; all-inclusive suite of Personal Banking and Cards products and services; competitive market place and trends in product offerings; understanding of sales & service technologies 

Good knowledge of call center technology, processes and metrics 

Preferably with experience in banking and financial industry but not required 

Must possess excellent PC and key-boarding skills 

Willing to work with different shifts including night, weekend schedules and overtime 

Ability to work in a fast-paced and high volume service center, self-managing call efficiencies 

Detail-oriented;  

Excellent English oral and written communications skills 

Ability to promptly resolve client inquires and escalate as needed 

Ability to attentively service customer needs and concerns while being empathetic and maximizing opportunity to build rapport with the customer 

Can demonstrate strong active listening skills & probing; able to display solution-focused approach & “can-do-attitude” 

Willingness to address the expressed and unexpressed needs of the client helping to build customer loyalty 

Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries 

Strong problem solving and decision-making skills 

Ability to be organized and detail oriented with the capability to multi-task 

Amendable to work in Northgate Cyberzone, Alabang, Muntinlupa City 

DOCUMENTS REQUIRED?upon passing?FINAL INTERVIEW: 

SSS employment history (SSS static Report) 

COE (from previous/most recent employer) or accomplished Exit Clearance Form in the absence of COE 

College or high school diploma 

Transcript of Records (TOR) 

We also have a?FREE CALL CENTER TRAINING* with?ALLOWANCE* and?INCENTIVES*! 

Click?APPLY NOW?and expect a?CALL within 24-48?hours from our recruitment team. 

 
*Terms and Conditions Apply.