Reporting directly to the Client Services Director or Managing Director, the Associate/Account Director leads multiple servicing teams supervised by Senior Account Managers and composed of Account Executives, Senior Account Executives, and Account Managers and undertakes account servicing responsibilities for assigned clients.

The Associate/Account Director’s primary responsibility, next to client management and team management, is business development.

BUSINESS STRATEGY AND DEVELOPMENT

• Takes an active role in growing organic accounts by monitoring trends or movements of client’s immediate stakeholders and spotting opportunities for business expansion
• Develops and designs new communication or consultancy services that may be provided by the business unit, for pitching to potential or existing clients; Responsible in training team to be capable of delivering new product or service
• Works closely with Business Development Unit and provides useful and relevant insights, strategies, and tactics in the proposal development
• Support the Business Development team in identifying markets for the Business Unit’s growth

CLIENT SERVICING

• Takes an active role in managing the client’s expectations and in strengthening client confidence in the Business Unit and the company

• Develop or enhance client servicing teams’ protocols and processes, as appropriate, to ensure quality and efficient delivery of all work streams related to the assigned accounts
• Attends meetings with clients to learn client briefings, report on work progress and post engagement updates, clarify expectations, counsel client relating to the project or an issue, present directions, seek client’s approval for plans, or manage internal issues involving the client and the servicing team
• Attends to client’s needs, requests, and inquiries
• Manages and accounts for the client’s budget and team’s manhours, as indicated in the approved Retainer Contract, Scope of Work, and Third Party Cost Estimates.

PROJECT MANAGEMENT

• Monitors the progress of work and provides client with work

progress reports. Identifies problems or gaps that may arise in the implementation of programs and provides solutions for these gaps

• Supervises work streams and ensures team’s compliance to standard team processes

• Leads the post-project evaluation to assess the project’s impact and results against the pre-determined goals and objectives
• Prepares and submits to client the post-project or campaign reports including final materials for credentials and documentation, accomplishment report, photo or video

documentation report, and final artwork compilation

• Ensures that team provides liquidations within the timeline set by Finance

EVENT MANAGEMENT

• Spearheads event management and execution
• Grants approval to engage outsourced suppliers and all event materials
• Leads alignment with suppliers, client, and the whole team

TEAM DEVELOPMENT AND MANAGEMENT

• Monitors project trackers and leads alignment meetings with the internal team
• Manages team’s man hours and provides guidance in the delivery of direct reports’ accountabilities to maximize team performance
• In close coordination with the Client Services Director and the Human Resources Unit, the Associate/Account Director takes an active role in designing and planning the team structure, in recruiting team members, and in monitoring their performance and career development

• Ensures that direct reports comply with company policy on the timely submission of timesheets

FINANCIAL MANAGEMENT

• Co-develop the scope of work and third party costs
• Monitors and ensures optimal use of client’s approved funds and resources
• Coordinates with assigned Finance Officer and reports projects ready for billing
• Provides support to EON’s Billing and Collection Officer in collecting billable items
• Actively involved in the planning of the servicing unit’s internal annual budget and regularly monitors expenses and resources

• AAD: At least 7 years of work experience in communication field, with at least 4 years in a public relations agency setting
• AD: At least 9 years of work experience in communication field, with at least 6 years in a public relations agency setting
• At least 4 years of supervisory experience