VOICE UC ENGINEER (With CIE or CCNP for Voice, IPT, CUCM, CUC and UCCX/Salary: 40,000 to 60,000/MAKATI
Company selected to be on a Private Profile.
| Industry: Human Resources
VOICE UC ENGINEER (With CIE or CCNP for Voice, IPT, CUCM, CUC and UCCX/Salary: 40,000 to 60,000/MAKATI
Company selected to be on a Private Profile.
| Industry: Human Resources
JOB DESCRIPTION
Qualifications:
- To be successful in this role, the following skills are desired:
- ? A minimum of 3 years hands on experience with Call Manager Express (CME), Call Manager
- (CM), Cisco Softphones, UCS, Express Contact Center and other Cisco applications.
- ? A minimum of current CCNA/CCNP for Voice, or other higher Cisco certification.
- ? Hands on experience in managing video end points and servers
- ? Excellent diagnostics and resolution skills
- ? Strong customer service ethic and focus
- ? Exceptional English – written and verbal communication skills
Responsibilities:
- ? The focus of the role is to support and maintain our CME and CM (Cisco’s Call Manager Express
- and Cisco Call Manage) VOIP phone systems both hardware and associated applications such as
- Express Contact Centre, Attendant Console, Workforce Optimization Quality Manager and
- Jabber. The role will test your diagnostics and resolution skills whilst maintaining our SLA’s and
- customer satisfaction.
- ? Support CUCM (Cisco Unified Call Manager), CUC (Cisco Unity Connection), CUIMP (Cisco Unified
- Instant Messaging and Presence), UCCX (Unified Contact Centre Express), and Telepresence
- servers.
- ? Configure and manage PBX using MGCP, H323 and SIP Protocols
- ? Maintain and liaise with carrier with regards to PSTN, ISDN and SIP line services faults
- ? Rebuild and maintain FXS, FXO, BRI, and E1 cards on voice gateways router
- ? Configure and maintain call flow using UCS features (Queue Management, System Call Handlers,
- Route Patterns, Translation Rules)
- ? Configure and maintain UCS applications for customers (Jabber, EM, Agent, Finesse, AC, VM)
- ? Configure and maintain IVR scripts using CUE Editor
NOTE: CAN START ASAP
SALARY: 40,000 - 60,000
WORK LOCATION: Multinational Bancorporation Centre, 6805 Ayala Avenue, Ayala Makati City
SALARY: 40,000 - 60,000
WORK LOCATION: Multinational Bancorporation Centre, 6805 Ayala Avenue, Ayala Makati City
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Computer Science/Information Technology
Specialization
IT - Software
A minimum of 3 years hands on experience, (CM), Cisco Softphones, UCS, Express Con, A minimum of current CCNA/CCNP for Voic