Job Description

  Main Job Tasks and Responsibilities 

Answer calls and responds to emails 

handle customer inquiries both telephonically and by email 

research required information using available resources] 

provide customers with products and service information 

enter new customer information into system 

update existing customer information 

process orders, forms, and applications 

identify and escalate priority issues 

follow up customers calls where necessary 

document all call information according to standard operating procedures 

complete call logs 

produce call report 

knowledge in SEO or Social Media is a plus

Qualification

Educational Experience 

College Graduate 

proficient in relevant computer application 

required language proficiency 

knowledge of customer service principles and practices 

knowledge of call center telephony and technology 

some experience in call center or customer service environment 

good Data entry and Typing Skills 

knowledge of administration and clerical processes 

Has Ecommerce experience

Key Competencies 

Verbal and Written communication Skills 

Listening Skills 

problem analysis and problem solving 

customer service orientation