Customer Service Representative
Customer Service Representative
JOB DESCRIPTION
- Perform outbound physician office/facilities scheduling to retrieve medical records for various purposes such as Medical Record Review and Medical Abstraction.
- Take in calls; resolve/assist concern; transfer calls if needed
- Handles all LIDs that have invoices (whether with copy service or direct to facility); coordinate with the POC of the office/ CMG/Research - handles large chart volume and LID or merged LIDs; directly coordinates with POC of the office;
- Handles all LIDs that has or needs MRT scheduling; validates if all steps are correctly done to schedule a technician for an on-site visit; cancels/deletes appointments if needed; directly coordinates with on-shore MRT lead for available MRTs
JOB QUALIFICATION
- At least 2 Years in College
- At least 6 months of experience in Inbound/Outbound/Customer Service/Back Office in a BPO setting
- Above average communication skills
- Must be willing to report on site
Enjoy the ff. Perks and Benefits:
- 15% Night Differential
- HMO Coverage with 2 Dependents
- Retirement Benefits
- 24 Leave Credits - Convertible to Cash
- Work Life Balance
- Endless Career Opportunities
OTHER JOB REQUIREMENTS
WORK LOCATION
DumagueteCOMPANY PREVIEW
Dress Code
Language
Telephone No.
Mobile No.
COMPANY OVERVIEW
Filipino Heart with a Global Frame of Mind
Visaya Knowledge Process Outsourcing Corporation started out in 2007 with a handful of employees who dedicated themselves to exemplary and cost-efficient service delivery. As of 2020, we have 1900+ seats across multiple sites in strategic locations across the Philippines.
As a proudly Filipino organization, we draw deeply from a culture of ‘malasakit’, or caring. Client engagement isn’t just a one-off interaction – it’s an opportunity to build a lasting relationship. Following this, we offer a unique brand to your customers, clients, stakeholders and employees by running processes at the highest standards of quality and security, while always showing them the courtesy and consideration for which Filipinos are known.
Committed to service excellence. Leads with conscientiousness. Creative and innovative. These are who we are.
OUR VISION
The global Filipino brand serving multi-industry clients worldwide.
OUR MISSION
Serving as one, with Filipino grit and purpose.
Our Core Values
- Dedication and commitment
- Results-oriented
- Excellence and innovation
- Accountability and integrity
- Malasakit through servant leadership
WHY JOIN US?
We place a high value in our human capital by providing them with the highest level of training, a compensation and benefits package that rank at the top in the industry, and offer programs that allow our employees to grow in both their personal and professional lives.
At VisayaKPO, we realize that our strategic asset is our people. This is where our investment is and will continue to be. This allows us to manage your customer relationships as our own. We will be the extension of your business process and will manage them to exceed your expectations
What We Offer?
- Above - Industry compensation
- Professional Growth and Stability
- Competitive Salaries
- 94% Employee Happiness Level
- 15% Night Differential
- HMO Coverage after 1 month of Employment with Dependent
- Fun working Environment
- 24 Leave Credits